The hotel user is the first point of contact for customers and guests entering the hotel. They are the face of the hotel’s brand, so professionalism and a friendly and approachable disposition are important to making guests feel welcome.

Monday, Tuesday, Wednesday

8.00AM - 4.00PM

+254-000-000-000

Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel user deals with these inquiries to resolve issues quickly and efficiently.

Monday, Tuesday, Friday

9.00AM - 5.00PM

+192-765-611-099

The hotel user answers phones and responds to emails to make bookings and reservations for guests, making a note of any special requirements or requests for a particular room type or view.

Tuesday, Sunday

10.00AM - 4.00PM

+201-313-878-919

Extensive knowledge of the surrounding local area is vital for hotel users, as they often provide informed recommendations to guests about dining options and nearby attractions.

Monday, Wednesday, Friday

7.00AM - 3.00PM

+251-212-434-652

The hotel user works with external companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of guests.

Tuesday, Wednesday, Saturday

9.00AM - 7.00PM

+253-111-11-222

Guests may have an issue with their room, trouble working equipment in the hotel, or have a question regarding services; the hotel user deals with these inquiries to resolve issues quickly and efficiently.

Saturday, Sunday

9.00AM - 10.00PM

+253-111-11-222